Item Master Missing Troubleshooting
Posted by Penny on Aug 1, 2014 in Accounting, Customer Service, Data Management, HiPoint | 0 comments
Problem When running a Release or other report, the message “ItemMaster Missing” comes up, with an Item code. Cause We entered Evolution Salt using UPCs, to work for Book Manager. They were uploaded to DempseyCanada. Customers ordered them. We could not pick based on UPC as the boxes show SKUs. We changed...
Email Permission From Customers
Effective July 1, 2014 we need specific permission from each Customer, to email them other than in the normal course of business (orders, questions, etc). Every new Customer should be sent an email as follows: SUBJECT: Dempsey – Request To Email <Store Name and Account No.> BODY: Request for...EDI File Stuck in Inbox
The Issue Sometimes a file will not get out of the Inbox after you double click the EDI package to process it. This indicates that HiPoint cannot process the file. The Cause HiPoint uses the X12 4010 BookNet Canada standard but some Customers are still using the X12 3060 format, which we cannot process. The...Printing Troubleshooting – Too Far Down
The Issue Printing is starting too far down the page so data and footers are lost at the bottom. This was a problem for Vicki when we upgraded the systems in 2014. The Solution The printer may think it should be printing to A4 size, rather than Letter. Printers Right-click offending printer Printer...Available Backorders Listing
Posted by Penny on May 23, 2014 in Customer Service, Data Management, Featured Articles | 0 comments
This is a report showing a summary of all stores with available backorders, in order of value. It is used to call Customers prior to sending backorders. they may want to delete or add items. You need to run this from a Data Department machine as it requires processing through an Access program. If a machine...