How To Set Up New DempseyCommerce Customer

There are three parts to this post: Information required from the Customer How to create new login Customer Guidance Information Required From Customer Account number Store name Owner name – update HiPoint > CM with this Email address – update HiPoint > CM with this Create New Login Setting up the new...

EDI Error Handling in HiPoint

If the EDI module tells you there is an error in the upload file, open HiPoint > EDI Control Centre. Open the Upload Log. With the cursor at the top of the file, search for (Ctrl + F) “error”. You will see something like this: 150 Opening ASCII mode data connection for transfer 226- Service Ref#      ...

PubNet Error Codes

The document is sourced from PubNet. This document identifies the system messages provided by the Standard FTP software. The status line for a put command is 140 characters in length and formatted, as follows: literal character position sender= 1 receiver= 44 aprf= 89 snrf= 109 status= 129 A status of...

How To Clear Locked EDI Files

H:\TDSfiles\EDI\Inbox contains files showing in the EDI Inbox. If a file will not delete Barbara or Penny should follow this procedure. This is not for the faint of heart! From SERVER1 double-click Process Explorer. Select menu item Find > Find Handle or DLL ... Enter name of locked file, then Search....

EDI Troubleshooting

TO BE REVISITED PubNet was bought by Nielsen in early 2014. Technical Support Support is available 7:30 am - 6:30 pm ET, Monday - Friday Phone: 973-331-2623 E-mail: Pubnet.Support@Nielsen.com Website: www.pubnet.org Ignore any warnings the site gives you about only working with certain browser versions....

PubStock File Upload

At the end of each day, and sometimes through the day if stock levels have changed a lot (goods received), we upload a file to PubStock on BookManager. From HiPoint select menu item File > Export > Customer Information. In the PubStock box make sure it says MAIN. Select GO. It takes a couple of...