EDI File Stuck in Inbox

The Issue

Sometimes a file will not get out of the Inbox after you double click the EDI package to process it. This indicates that HiPoint cannot process the file.

The Cause

HiPoint uses the X12 4010 BookNet Canada standard but some Customers are still using the X12 3060 format, which we cannot process.

The Solution

You will likely see a file named something like X12xxx-32497.txt. Open it up and it will look something like this:
ISA*00*850BK3060 *00* *ZZ*S1028138 *ZZ*S117262X *140515*1459*U*00200*119930001*0*P*>
GS*PO*S1028138*S117262X*140515*1459*11993*X*003060
ST*850*000011993
BEG*00*NE*PO009310TX**140515**AC*INR
CSH*O*****BI*CA
DTM*037*140515***20
TD5**2*0000*********G2
N1*BT**15*1028138
N1*VN**15*117262X
N1*ST**15*1028138
PO1*1*16*UN***IB*1604079398*EN*9781604079395
CTT*1*16
SE*11*000011993
GE*1*11993
IEA*1*119930001

Our SAN is 117262X and the other SAN represents either a Customer or a Vendor.  The first SAN is the Sender and the second SAN is the Receiver.

There are a number of ways you can look up the SANs to determine who the other party is (exclude the leading S).

• You can look up who the other party is using the Data Tools application (ask the Data Dept to do this for you). You can find either a Customer or a Vendor.
• You can search for a Customer in HiPoint > CM > Search by SAN.
• You can search for a Vendor using the file at G:\Vendor Listing.xls.

From there you need to call the person who sent the file and take it from there.