Item Master Missing Troubleshooting

Problem

When running a Release or other report, the message “ItemMaster Missing” comes up, with an Item code.

Cause

• We entered Evolution Salt using UPCs, to work for Book Manager.
• They were uploaded to DempseyCanada.
• Customers ordered them.
• We could not pick based on UPC as the boxes show SKUs.
• We changed the Items using the Utility, but forgot to change the web Products.
• Customers continued to order the UPC codes, which no longer existed in HiPoint.
• Problem arose.
• We changed the codes online.

Solution

• We had to re-enter the Items with the UPC codes, which allowed us to see who had backorders on them (Trans).
• We went into each Order, added a line item for the correct SKU and deleted the line item for each UPC code.
• Marked these few UPC codes as NLO.

Lesson

• If Item codes are changed in HiPoint they need to be changed in DempseyCommerce as well.  There is a tool for this under the button Reconcile Titles on the main screen.