Can’t Get In To HiPoint

The Problem If HiPoint does not open when you try to log, the HiPoint Server may have stopped. The Solution Access the File Server on our server box: Either - go to the server station, double-click the File Server icon Or - from Accounting or DataMgr workstations, double-click the File Server icon Enter the...

Item Master Missing Troubleshooting

Problem When running a Release or other report, the message “ItemMaster Missing” comes up, with an Item code. Cause We entered Evolution Salt using UPCs, to work for Book Manager. They were uploaded to DempseyCanada. Customers ordered them. We could not pick based on UPC as the boxes show SKUs. We changed...

Printing Troubleshooting – Too Far Down

The Issue Printing is starting too far down the page so data and footers are lost at the bottom. This was a problem for Vicki when we upgraded the systems in 2014. The Solution The printer may think it should be printing to A4 size, rather than Letter. Printers Right-click offending printer Printer...

DempseyCommerce Item Not Showing

From time to time an item may not show up on the web site when searched.  If there has been a full web update through DempseyCommerce since the item was entered into HiPoint do the following steps. Step 1 In HiPoint, confirm that there is a Price, Clean Title and valid bisac-subj. Step 2 Go to our site and...

Epson Scanner Memory Problems

"scanner could not allocate required memory." (This is from  05-Dec-2006 and may not be relevant now) Thank you for contacting the Epson Connection. Please follow the steps below to do a clean installation of your scanner. The first thing we need to do is remove any files that have been installed and start...

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