Cannot Open DempseyCommerce

If DempseyCommerce does not open properly it is likely because it cannot connect to Progress/OpenEdge (HiPoint) or to SQL Server (web database): Close down DempseyCommerce . Check to see if HiPoint will open.  If not, restart HiPoint on the Server.  Then try DempseyCommerce again. Check to see if you have...

Customer Service Morning Tasks

Customer Service Tasks Every Morning Open DempseyCommerce and ensure that if there are Web Orders waiting, they download after the first minute (60 second timer check). Open HiPoint, download and book EDI Orders (see EDI Order Processing for details [link to come]). Open Outlook and check for emails related...

New Item Master Title

Summary HiPoint is a holistic system that tracks virtually everything that needs to be known about an item and how it appears on the website.  Generally the Data Department will enter new titles but from time to time Customer Service may need to enter something to get it into the system so that Barbara can...

DempseyCommerce Item Not Showing

From time to time an item may not show up on the web site when searched.  If there has been a full web update through DempseyCommerce since the item was entered into HiPoint do the following steps. Step 1 In HiPoint, confirm that there is a Price, Clean Title and valid bisac-subj. Step 2 Go to our site and...

How To Set Up New DempseyCommerce Customer

There are three parts to this post: Information required from the Customer How to create new login Customer Guidance Information Required From Customer Account number Store name Owner name – update HiPoint > CM with this Email address – update HiPoint > CM with this Create New Login Setting up the new...

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