EDI Processing

Downloading EDI Documents EDI Orders are sent by Customers to Dempsey electronically.  In HiPoint they show as being created by 'X12'. EDI Orders cannot be modified once they are in HiPoint. HiPoint > EDI Control Centre Click Pubnet: Download Documents. Documents will appear in the Inbox Each type of...

Customer Service Morning Tasks

Customer Service Tasks Every Morning Open DempseyCommerce and ensure that if there are Web Orders waiting, they download after the first minute (60 second timer check). Open HiPoint, download and book EDI Orders (see EDI Order Processing for details [link to come]). Open Outlook and check for emails related...

HiPoint Printers

Theses HiPoint Users are set up to print Packing Slips to the Shipping Printer:  Barbara Penelope Vicki Orders Warehouse Phil IMPORTANT: To use this printer, both the Shipping computer and the Shipping printer must be ON (i.e. it will only work during regular office hours). ISSUE: The printer has been...

Adding New Catalogues to Banyen Orders

Every month we check for new catalogues to send to Banyen Books. In Data Tools, click Banyen Catalogues. This will bring up a list of new catalogues we've received, minus Sounds True catalogues. (Banyen orders Sounds True products directly.) In HiPoint, go to ORD. Start new order. Enter Customer # 732321A...

Scanning Customer Shipments SHP

This post will be updated as we learn more and start using new features, especially for Indigo shipments. Overview To reduce shipping errors, Items should be scanned when packed.  There are several features available: Scanning for correct items in their correct quantities Scanning what goes into each box...

New Item Master Title

Summary HiPoint is a holistic system that tracks virtually everything that needs to be known about an item and how it appears on the website.  Generally the Data Department will enter new titles but from time to time Customer Service may need to enter something to get it into the system so that Barbara can...