Customer Service Morning Tasks

Customer Service Tasks Every Morning

• Open DempseyCommerce and ensure that if there are Web Orders waiting, they download after the first minute (60 second timer check).
• Open HiPoint, download and book EDI Orders (see EDI Order Processing for details [link to come]).
• Open Outlook and check for emails related to any Web Orders downloaded.  Deal with them appropriately.
• Book Web Orders and OK them or make notes on them, as appropriate.
• Indigo Orders are handled separately (see Indigo Orders [link to come]).
• After booking the new Orders, run the Pubstock file and upload to BookManager.
• Run Update Quantities in DempseyCommerce.