Customer Service Morning Tasks

Customer Service Tasks Every Morning

  • Open DempseyCommerce and ensure that if there are Web Orders waiting, they download after the first minute (60 second timer check).
  • Open HiPoint, download and book EDI Orders (see EDI Order Processing for details [link to come]).
  • Open Outlook and check for emails related to any Web Orders downloaded.  Deal with them appropriately.
  • Book Web Orders and OK them or make notes on them, as appropriate.
  • Indigo Orders are handled separately (see Indigo Orders [link to come]).
  • After booking the new Orders, run the Pubstock file and upload to BookManager.
  • Run Update Quantities in DempseyCommerce.

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