Problem When running a Release or other report, the message “ItemMaster Missing” comes up, with an Item code. Cause We entered Evolution Salt using UPCs, to work for Book Manager. They were uploaded to DempseyCanada. Customers ordered them. We could not pick based on UPC as the boxes show SKUs. We changed...
This is how we update the BookManager Lists. Our monthly lists should be titled Dempsey - [month] [year] Releases and should be classified as Features (not Catalogues). Read this for more details Book Manager Lists
Effective July 1, 2014 we need specific permission from each Customer, to email them other than in the normal course of business (orders, questions, etc). Every new Customer should be sent an email as follows: SUBJECT: Dempsey – Request To Email <Store Name and Account No.> BODY: Request for...
Posted by
Penny on Jun 13, 2014 in
Customer Service |
0 comments
The Issue Sometimes a file will not get out of the Inbox after you double click the EDI package to process it. This indicates that HiPoint cannot process the file. The Cause HiPoint uses the X12 4010 BookNet Canada standard but some Customers are still using the X12 3060 format, which we cannot process. The...
Posted by
Penny on Jun 9, 2014 in
Warehouse |
0 comments
Read This First The fans are controlled from the first post in the warehouse. The time is set during the summer, so that the one-push adjustment changes the time to winter time (Fall back). There must be a program set in order for the fans to work. We tried manually operating them but that didn't work...
