The Master phone is extension 20 (currently the Accounting phone). Global changes must be made from here.
IMPORTANT: You MUST turn on the System Voice Mail Box again after changing the message. Test by calling Dempsey and going to voice mail.
The time the phone will ring before going to Voice Mail was extended to 15 seconds (015), by Adam. This may equate to the 4 rings we need before going to VM when the office is up and running.
The time the phone will ring before going to Voice Mail can be changed as follows:
This can be done from each extension, so that each person can record their own message and the Customer gets the specific voice. Alternatively, it can be done from Extension 20, selecting each mailbox in turn.
Hello and welcome to Dempsey Distributing. Our offices are closed until XXX January x, 20xx. Do please leave your name and number and we will get back to you then. Alternatively, send us an email at orders@dempseycanada . com and we will reply next Monday. We will be shipping from XXX January x.
Hello and welcome to Dempsey Distributing. If you have reached this message we are either on the phone with other customers or our office is closed. To leave a message please press:
We will get back to you just as soon as possible. Alternatively please email us at orders@dempseycanada . com or visit our website at dempseycanada.com.
The Night Service (weekend service) was turned off at initial install, to reduce the complexity of the system.
The Auto Attendant was turned off at initial install to reduce the number of Greetings we need to deal with. This is intended for companies that never answer their phones.
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